Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Support@HausForm.Kitchen.

Please do not send items back without first requesting a return. If your return is accepted, we’ll send you instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent.

Because HausForm pieces are made from natural hardwood, variations in grain, tone, figure, color, and texture are expected and are not considered defects.

Custom, personalized, monogrammed, modified, or made-to-order pieces are not eligible for return unless they arrive damaged or defective.

Damages and Issues

Please inspect your order when it arrives and contact us within 48 hours of delivery if the item is damaged, defective, or if you received the wrong item. Include photos of the item, packaging, and shipping label so we can review the issue and make it right.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember it can take time for your bank or credit card company to process and post the refund.

Non-Returnable Items

We do not accept returns on used items, custom pieces, personalized pieces, monogrammed pieces, modified pieces, made-to-order items, or items damaged after delivery through misuse, improper care, or normal wear.